IT User i-Collaboration Solutions

Purpose: Help business unit managers achieve and sustain a high level of productivity and competitive advantage via the optimal application of information technology, so they can spend more time looking for major breakthroughs that will result in significant revenue and margin growth; help IT managers operate more efficiently and effectively in meeting business user needs.

Complete User Experience: IT Operations & Support

If a business unit is to perform at the highest level, IT must be efficient and responsive in meeting its day-to-day needs and astute in applying new technologies to improve business functions. 1:1 i-Collaboration™ methodologies help business managers to obtain high impact improvement recommendations from frontline users for the purpose of improving their productivity and gaining competitive advantage. The 1:1 process keeps management in sync with the frontline users’ most critical needs with respect to:

Application overall capability, usability and performance
Desktop, laptop and PDA life-cycle management
Personal and desktop software
Email, messaging and collaboration tools
Network, wireless and phone system performance
System integrity, security and reliability
Training materials & methods and documentation
Help desk support and problem resolution aids
Application enhancement & bug fixing responsiveness
Back-up / restore and disaster recovery
IT-business user communication / joint planning

Managers see fully quantified, aggregated, pinpoint improvement recommendations in total, and at their option, by location, business function and/or other relevant characteristics.

The fast, participant-driven 1:1 interview enables management to tap every frontline user twice annually to see how daily environmental changes are affecting their productivity and/or the quality of their customer interactions. The highest impact changes are typically in:

Reorganizations & relocations
Management practices & policies
Business volumes & cycles
Frontline / user and manager turnover
IT infrastructure and application software
Business, market and product/service changes that affect IT requirements

In addition to keeping management close to user needs, twice yearly interviews also enable management to track the impact of their investments and to see if any major “storms” are developing, thereby getting ahead of the curve.

1:1 i-Collaboration helps business unit managers, IT manager and IT vendors focus on the “critical few” things that most need improvement with data that is:

Broad-based, involving most frontline users
Detailed, specific and immediately actionable
User-centric, user-driven, holistic and unbiased
Prioritized based on quantified business impact
Delivered fresh within two days of interview close
Indisputable

As a result, business unit executives will be able to:

Make high impact decisions on a consistent basis
Speed up the decision-making / priority setting process substantially
Accelerate user adoption and benefit realization
Reduce lost opportunity costs of process-caused decision delays

Complete User Experience: Enterprise Application Deployment

The measure of success in an enterprise application implementation is the time it takes to achieve user adoption and expected economic benefits. Unfortunately expectations in these areas are rarely met, and rollout is usually followed by months of daily meetings with a room full of people arguing priorities, specific requirements and organizational responsibilities . . . without necessary hard data.

1:1 i-Collaboration makes a substantial difference, enabling business unit management and the implementation team to:

Define and establish all factors essential to optimal user productivity and experience
Tap all users to for what most needs to be improved via repetitive post-deployment interviews
Be armed with high impact, indisputable pinpoint data to quickly set priorities and requirements

The 1:1 enterprise application deployment model addresses the factors these factors:

Application functionality, usability and online help (goes deep into the application)
Application and network performance and reliability
System backup / restore and disaster recovery planning
Help desk support & problem resolution aids
Training materials & methods and documentation
Related management practices & policies
Application enhancement & bug fixing responsiveness

Implementation teams and business unit managers see consolidated corrective action recommendations ... delivered fresh within hours of the interview close. Using 1:1 i-Collaboration accelerates user acceptance / adoption and benefit realization by:

Involving all users upfront with respect to requirements, thereby “breaking the ice”
Defining complete user experience criteria for implementation teams and users
Providing high impact recommendations in a rapid, cost-effective manner

Complete User Experience: Enterprise Application Management

The user’s world waits for no one, important changes happen every day and sometimes more often!

It’s essential to continually monitor frontline users to see where things stand and how IT can help improve their productivity and effectiveness as well as a competitive edge. Expanding upon the Complete User Experience database model created to tune the recently deployed application, 1:1 i-Collaboration seeks user feedback on a semi-annual basis to for the purpose of optimizing user productivity and to avoid operational and competitive shortcomings that impact revenues and margins.

The 1:1 enterprise application management model addresses these factors:

Application functionality, usability and online help (goes deep into the application)
Application and network performance & reliability
System backup / restore and disaster recovery planning
Help desk support & problem resolution aids
Training materials & methods and documentation
Related management practices & policies
Application enhancement & bug fixing responsiveness

Managers see consolidated improvement recommendations on an application by application basis. By keeping management current with the users’ reality and by their taking timely action on user requirements, we help to:

Achieve and/or sustain a high level of user productivity and effectiveness
Maximize user goodwill and the flow of valuable improvement recommendations
Enhance user-IT communications, synergy and goodwill