Complete User Experience: IT Operations & Support
If a business unit is to perform at the highest level, IT must be efficient and responsive in meeting its day-to-day needs and astute in applying new technologies to improve business functions. 1:1 i-Collaboration™ methodologies help business managers to obtain high impact improvement recommendations from frontline users for the purpose of improving their productivity and gaining competitive advantage. The 1:1 process keeps management in sync with the frontline users’ most critical needs with respect to:
Managers see fully quantified, aggregated, pinpoint improvement recommendations in total, and at their option, by location, business function and/or other relevant characteristics.
The fast, participant-driven 1:1 interview enables management to tap every frontline user twice annually to see how daily environmental changes are affecting their productivity and/or the quality of their customer interactions. The highest impact changes are typically in:
In addition to keeping management close to user needs, twice yearly interviews also enable management to track the impact of their investments and to see if any major “storms” are developing, thereby getting ahead of the curve.
1:1 i-Collaboration helps business unit managers, IT manager and IT vendors focus on the “critical few” things that most need improvement with data that is:
As a result, business unit executives will be able to:
Complete User Experience: Enterprise Application Deployment
The measure of success in an enterprise application implementation is the time it takes to achieve user adoption and expected economic benefits. Unfortunately expectations in these areas are rarely met, and rollout is usually followed by months of daily meetings with a room full of people arguing priorities, specific requirements and organizational responsibilities . . . without necessary hard data.
1:1 i-Collaboration makes a substantial difference, enabling business unit management and the implementation team to:
The 1:1 enterprise application deployment model addresses the factors these factors:
Implementation teams and business unit managers see consolidated corrective action recommendations ... delivered fresh within hours of the interview close. Using 1:1 i-Collaboration accelerates user acceptance / adoption and benefit realization by:
Complete User Experience: Enterprise Application Management
The user’s world waits for no one, important changes happen every day and sometimes more often!
It’s essential to continually monitor frontline users to see where things stand and how IT can help improve their productivity and effectiveness as well as a competitive edge. Expanding upon the Complete User Experience database model created to tune the recently deployed application, 1:1 i-Collaboration seeks user feedback on a semi-annual basis to for the purpose of optimizing user productivity and to avoid operational and competitive shortcomings that impact revenues and margins.
The 1:1 enterprise application management model addresses these factors:
Managers see consolidated improvement recommendations on an application by application basis. By keeping management current with the users’ reality and by their taking timely action on user requirements, we help to:
Go beyond online surveys, focus groups and
strategic account interviews . . .
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