Effective staff collaboration is essential to improving patient care quality, patient & staff safety, productivity, costs, retention and recruiting. The staff touches the patients; they know where the problems are; and they know how to fix and prevent them. Is your management team...
Unlike any other approach, the 1:1 solution enables hospital management to more fully tap the knowledge and goodwill of their staff, particularly nurses & physicians, to tackle the challenges at hand, including:
If there were ever a time for hospital management to engage a highly efficient, effective collaborative process with everyone in its organization, it is now.
What would be the benefit if your hospital’s management could . . .
How much margin uplift could this collaborative process affect . . . 10%? 15%? 20%?
The 1:1 i-Collaboration Solution
The 1:1 solution combines process and technology with motivational psychology and effective communications in an ongoing business process that continually drives performance improvement. It employs innovative patent-pending software, which rapidly collects improvement recommendations from the staff, and sorts out the most desired actions based on the number of votes and the value.
The hosted 1:1 i-Collaboration solution involves:
Being a hosted solution, there’s no software or hardware to install. All we need are the staff email addresses; so there’s no long wait.
The Principles of Effective Collaboration + Technology
The 1:1 i-Collaboration solution applies technology to the Principles of Effective Collaboration and in effect super-charges their power. Here is how the 1:1 solution tools align with those principles:
The 1:1 Benefits That Compound
Hospital management can justify the 1:1solution if it believes in the aggregate wisdom of the staff, particularly the nurses & physicians, and is willing to invest in the process and people needed to take timely corrective action. In addition to pinpointing and quantifying desired actions, the 1:1 solution saves management considerable time by:
The 1:1 i-Collaboration solution gives management more time to actually do something about their challenges. And although there is value in having more action time, 1:1’s greatest value is its ability to rapidly identify, quantify and “short list” the most important / critical needs on a consistent basis over time.
The 1:1 Value Proposition
Assume your hospital is currently realizing 2% net margins and that management feels the 1:1 solution could help them increase net margins by 10% to 2.2%; here is what the ROI would look like after 1:1 costs:
The above figures address the economic benefits that will be realized by taking timely corrective actions and their impact on accreditation and financial performance but not the financial liability of medical errors. The cost of just one error could well-surpass the highest amount shown, so maintaining staff focus in this area can pay enormous dividends. Effective collaboration, that is well-received by the staff, can also produce quantifiable benefits in retention and recruiting. With the cost of replacing an RN now at $60,000, improved retention and recruitment can pro-duce a high return on the modest 1:1 investment. So in some ways, the 1:1 solution is an insurance policy that can pay for itself while helping the hospital to protect itself from catastrophic medical error liability.
Will the 1:1 Performance Model Work for Our Hospital?
Healthcare is a complex industry that requires considerable education and experience to make a mark. 1:1 Corporation has expertise in technology, process, motivational psychology and effective communications. For the needed healthcare expertise, the Company has turned to those with the industry experience and insights needed to construct the first Healthcare Performance Model Database.
The unique 1:1 Healthcare Performance Model Database addresses Patient Care Units, Surgery & Procedures, Ancillary Services and all major medical conditions.
For each new client hospital, we simply select those functions and conditions it addresses and apply the hospital’s unique vernacular so its entire organization will be able to quickly recognize the terms.
Will the 1:1 i-Interview & Process Work for Our People?
Based on feedback from tens of thousands of people who have used the i-Interview to their advantage, it works well for nurses, technicians, aides, supervisors, managers, administrators and even physicians, because it:
The 1:1 i-Collaboration solution gives everyone a win -- nurses, physicians, technicians, aides, supervisors, managers, administrators, executives, and most importantly, patients.
Will There Be an Industry Performance Solutions Database?
It is very important that hospitals be able to look past their own experience and situation to other hospitals to:
The role of 1:1 Corporation is to provide processes and tools for highly effective performance improvement collaboration. For the specialized healthcare and related technology expertise we have partnered with a great institution to develop a series of high value services: The University of Wisconsin -- Whitewater via Choton Basu, Ph.D., Computer Management Systems, and Director, Global Business Resource Center. Our partnerships are aimed at developing these kinds of services:
As the 1:1 i-Collaboration solution is adopted by a critical mass of hospitals, these services will become a reality. And as more people work with the 1:1 data, services yet to be envisioned will also evolve, all with one purpose:
Help healthcare institutions continually improve overall performance on a first-things-first basis in the most timely, efficient, cost-effective manner.
What Will It Cost Our Hospital to Delay the 1:1 Decision?
Change requires confidence in the staff and the willingness to take on some risk. However, no meaningful improvement ever happened without both. Be assured, the 1:1 set-up takes only a few of weeks and a handful of hours from the department heads. All the department heads have to do for the quarterly interviews is review the short list, make decisions, suggest ways to improve the process, take timely action, and keep everyone up-to-date. The i-Interview takes 10 minutes (per quarter), and can be done over a coffee break for zero cost
Every day the 1:1 Solution decision is put off, the hospital will be wasting money by not being more aggressive in: improving care quality, reducing medical error and patient cost liabilities, and improving staff productivity, retention and recruiting.
If management is in sync with the benefits, the cost of delay quickly adds up:
If you feel we’re on the right track, we would love to talk to you
about your hospital’s specific situation and its numbers.
Go beyond online surveys, focus groups and
strategic account interviews . . .
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