Business Performance i-Collaboration Solutions

Purpose:

Help business unit executives focus frontline employees on those factors that most impact business performance and to garner high impact, pinpoint recommendations from the frontline on a regular basis for the purpose of driving rapid business performance improvement within any business function.

Enterprise-wide Productivity

1:1 i-Collaboration™ focuses managers and employees across the enterprise on the things that can make a significant impact on corporate and/or departmental performance, tapping employees twice annually for the best ways to improve business performance. Our approach:

  • Allows employees to drill down on the areas they believe most need improvement
  • Provides a fast, logical, comfortable online interview process user like and exploit
  • Enables management to “close the loop” regarding planned actions within weeks

This is in stark contrast to traditional employee and field surveys that are driven by the internal staff need for measurement . . . and bonuses, that are too broad, too high level, too irrelevant and too time consuming, and that never close the loop -- at any time.

Via the 1:1 interview process employees can drill down on these areas:

  • Systems & processes
  • Training & education
  • Management practices & policies
  • Product / service and market strategy
  • Customer service & support and policies
  • Management leadership and communications
  • Facilities & equipment

Executives not only see consolidated recommendations, but at their option, recommendations aligned by business function within location, as well as by other relevant factors . . . recommendations delivered fresh within hours.

The 1:1 i-Collaboration methodologies:

  • Guide employees in providing constructive recommendations regarding shortcomings
  • Increase the employees’ enthusiasm for providing direction via feedback
  • Raise the level of respect and confidence for the management team
  • Produce recommendations that improve productivity and corporate performance in the near term

The 1:1 approach can be easily justified by:

  • Significant reduction in survey consultant and service fees
  • Virtual elimination of text comment analysis and translation costs
  • Far less lost opportunity costs caused by process-caused delays in corrective actions
  • Consistently high ROI project investments
  • Increased employee, customer and partner productivity
  • Lower employee, customer and partner turnover

Field & Inside Sales Productivity

1:1i-Collaboration provides an excellent process for obtaining the highest impact recommendations for improving sales productivity from people who hate to read and hate to waste their time on things that are not specific to their needs. Time is money.  Unlike surveys, our methodologies enable sales professionals to drill down on the things they believe most need to be improved to increase their productivity and enthusiasm for the business.  The 1:1 approach:

  • Provides a fast, logical, comfortable online interview process that salespeople like
  • Enables management to “close the loop” regarding planned actions within weeks

The 1:1 drill-down interview addresses these critical areas:

  • Training & education
  • Management practices & policies
  • Product / service and market strategy
  • Marketing & lead generation support
  • Sales process, aids & support
  • Customer service & support
  • Systems & processes
  • Infrastructure (facilities, computers, phones, PDAs, etc.)
  • Executive leadership and communications

Executives not only see consolidated improvement recommendations but at their option, recommendations aligned by region and district, as well as by other relevant factors. . . recommendations delivered fresh within hours.

The 1:1 sales optimization methodologies:

  • Guide salespeople in providing constructive recommendations regarding needs
  • Increase the salesperson’s enthusiasm for providing direction via feedback
  • Raise the level of respect and confidence for the management team
  • Produce recommendations that improve sales productivity in the near term
  • Reduce turnover and petty grievances by feeling more in sync with management

The 1:1 approach can be easily justified in consideration of:

  • Reduction in survey consultant and service fees
  • Virtual elimination of text comment analysis and translation costs
  • Far less lost opportunity costs caused by process-caused delays in corrective actions
  • Consistently high ROI project investments
  • Increased sales productivity
  • Lower sales professional turnover

Customer Service & Support Productivity

1:1 i-Collaboration provides an excellent process for obtaining the highest impact recommendations for improving service & support productivity from people who dislike wasting their time on things that are not specific to their needs.  Unlike surveys, the 1:1 methodologies enable these professionals to drill down on the things they believe most need to be improved to increase their productivity and their customers’ experience.  The 1:1 approach:

  • Provides a fast, logical, comfortable online interview process that service agents and support analysts like
  • Enables management to “close the loop” regarding planned actions within weeks

Via the 1:1 interview process analysts can drill down on these areas:

  • Systems & processes
  • Training & education
  • Management practices & policies
  • Customer service & support and policies
  • Management leadership and communications
  • Facilities & equipment

The 1:1 approach can be easily justified in consideration of:

  • Reduction in survey consultant and service fees
  • Virtual elimination of text comment analysis and translation costs
  • Far less lost opportunity costs caused by process-caused delays in corrective actions
  • Consistently high ROI project investments
  • Increased analyst productivity
  • Lower analyst and customer turnover

What About Input from Customers?

While the frontline employees are key to improving organization performance, there is no substitute for hearing directly from the customers.  Learn about 1:1 i-Collaboration solutions for improving products and services.

 


Go beyond online surveys, focus groups and strategic account interviews . . .
. . . to broad-based, personalized, real time 1:1 i-Collaboration.
    Request a call.


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